It is becoming our way of banding like brothers in a knowledge of system failures. For a tribe (twitter) to survive, we must (a) have the group established with desire to grow, and (b) develop emotional attachments. In a group desire to make this thing work, we suffer the growing pains together and in doing so, establish our place within the platform as well as within the group.

So yes, maybe we are loud. But I’d rather read someones witty rant about the system being down that about what soup to reheat for lunch.

Ok, that was useless information, but I’d say people don’t really mind errors, because more often than not they come back within minutes. I think people understand that it’s free, and that nothing can really be done on their part to fix it. It’s just something that you come to expect when you use the Internet; people know that eventually there are going to be problems, and though they’re slightly annoyed, it doesn’t affect their “loyalty.”

i think both - i think to some, it matters and to others, they’re just making a lot of noise. i’ve found that people who suffer from chronic feelings of entitlement complain the loudest. but people who appreciate a service get bummed about downtime but don’t let it affect their loyalties. when i’m happy with a site, i come back in spite of the downtime. but i also complain a little bit. ;]