http://www.socialtimes.com/2008/04/does-your-brand-listen-to-twitter-chatter/ The Social Times covers news, analysis and insight pertaining to the social web. Learn how to brand yourself and your company via the social web. Fri, 25 Jul 2008 09:10:50 +0000 http://wordpress.org/?v=2.5 http://www.socialtimes.com/2008/04/does-your-brand-listen-to-twitter-chatter/#comment-2753 Can You Control Social Marketing? - Covering All That's Social On the Web Wed, 21 May 2008 13:56:38 +0000 http://www.socialtimes.com/2008/04/does-your-brand-listen-to-twitter-chatter/#comment-2753 [...] that has mentioned your company and reach out to them directly. I have previously written about my experience with Comcast on Twitter. Zappos and a handful of other companies are also playing it smart when it comes to [...] […] that has mentioned your company and reach out to them directly. I have previously written about my experience with Comcast on Twitter. Zappos and a handful of other companies are also playing it smart when it comes to […]

]]> http://www.socialtimes.com/2008/04/does-your-brand-listen-to-twitter-chatter/#comment-1273 Jeff Louella Mon, 07 Apr 2008 15:11:44 +0000 http://www.socialtimes.com/2008/04/does-your-brand-listen-to-twitter-chatter/#comment-1273 While I agree with your thoughts on this, I wouldn't say they get it right. Though it seems in recent days Comcast is having a change of heart, the last several years they have been down right terrible with customer service and quality. It's the reason I switched to Verizon FiOS. Not that I think Verizon is that much better, I just want competition to wake Comcast up. When Mike Arrington Tweets is worries, Comcast may listen. When the average person has an issue, we don't seem to get that same response. As I see it, they listen to Mike since he has the eyes of millions of viewers every day and if he is having issues, Comcasts already declining market share declines some more. I hope they do change because I like competition. If everyone steps up their game, the consumer wins. While I agree with your thoughts on this, I wouldn’t say they get it right. Though it seems in recent days Comcast is having a change of heart, the last several years they have been down right terrible with customer service and quality. It’s the reason I switched to Verizon FiOS. Not that I think Verizon is that much better, I just want competition to wake Comcast up. When Mike Arrington Tweets is worries, Comcast may listen. When the average person has an issue, we don’t seem to get that same response. As I see it, they listen to Mike since he has the eyes of millions of viewers every day and if he is having issues, Comcasts already declining market share declines some more. I hope they do change because I like competition. If everyone steps up their game, the consumer wins.

]]>